Delivery
Shipping in Europe
Belgium
• DPD Standard delivery: €6.50 (free for orders over €95) — 1–2 working days
France, Monaco, Germany, the Netherlands & Luxembourg
• DPD Standard delivery: €10 (free for orders over €150) — 1–3 working days
• DHL Express: €30 — next working day (order before 12 pm)
UK & Switzerland
• DHL Express: €30 (free for orders over €150) — 1–3 working days
• Duties and taxes included (DDP)
Rest of Europe*
• DPD Standard delivery: €20 — 2–5 working days
• DHL Express: €40 — 1–2 working days
• Duties and taxes not included (DAP)
* For Albania, Andorra, Bosnia and Herzegovina, Iceland, Macedonia, Moldova, Montenegro, Norway, Serbia, and Turkey, only Express delivery is available.
Shipping outside Europe
United States
• DHL Express: €30 — 1–2 working days
• Duties and taxes included (DDP)
Canada
• DHL Express: €30 — 1–2 working days
• Duties and taxes included (DDP)
Asia & Oceania
• DHL Express: €40 — 2–4 working days
• Duties and taxes included (DDP)
Rest of the world
• DHL Express: €50 — 2–4 working days
• Duties and taxes included (DDP)
Taxes and duties
We ship from Belgium.
For destinations where duties and taxes are not included (DAP), additional charges may apply upon delivery. These are the responsibility of the customer.
We recommend checking with your local authorities before ordering, so there are no surprises.
When will my order be shipped?
Orders placed before 12 pm on working days are shipped the same day, once payment is confirmed.
During busy periods, such as sales, delivery may take a little longer due to higher parcel volumes. It doesn’t happen often, but if it does, your order is on its way and will reach you as quickly as possible.
Can I track my order?
Of course. Once your order has shipped, you’ll receive a confirmation email with a tracking link.
If you’ve chosen delivery to a pickup point, you’ll be notified as soon as your order is ready to collect.
What if I’m not home for delivery?
No worries:
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You can use your tracking link to arrange delivery to a safe place or pickup point.
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If the courier can’t deliver to your address, they’ll drop it at the nearest pickup point and let you know.
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Pickup points hold packages for 7 days. If not collected, your order will be sent back to us and refunded once it arrives.
What if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, we recommend checking your tracking link first.
If you still need help, feel free to contact us. We’ll look into it and make sure everything gets sorted as quickly as possible.
What if I receive a damaged or incorrect item?
We’re sorry if that happens, it’s not the experience we aim to provide.
Please contact us as soon as possible, with a few photos of the item and your order number. We’ll take care of it and find the best solution for you.